11/04/2014

We enjoy serving you

Professional machine means a machine used for working. Work means time, costs, schedules.

As it’s easy to understand, if I’m a private individual who wants to blow the leaves from the garden and I realize that the machine (all machines can have problems) doesn’t work , I bring it to repair and I’ll clean later my garden.

If a team of professionals must do a job and can not finish it because the machine does not work, the implications are very different (cost, stop, reschedule, dissatisfied customer, etc..).

For this reason, consistent with the fact of designing professionals machines, our company aims to provide an after sales service at the best possible level and try to sell primarily through specialized dealers with service.

We apply from the beginning of the 80s (the fax, PC, Internet, mobile phones did not exist, etc.) the best technologies and internal organization for the management of all the after-sales phase.

We are organized to dispatch spare parts orders arrived in the morning, already  in the early afternoon (when our usual couriers come for picking up the goods) and we have a number of backorders practically nothing (parts that are shipped later).

We are also very careful to maintain compatibility or provide conversion kits for machines very, very old.

It happens to have requests for repair or spare parts for machines that have 25 or 30 years.

To facilitate the work of the mechanics and sometimes the user, spare parts of our machines can be interrogated directly on our website.

Regularly we inform our customers and distributors either through the restricted area and through a newsletter about the changes and improvements made on the machines.

We sell spare parts directly to any mechanic will have the need and we have a minimum purchase very low to ensure the service to the machines.

We try to provide all the information to customers and users. Sometimes we receive requests for strange use, but our team tries to give concrete and correct answers.

All the people who work with us have the worship and the joy of customer service. For us a satisfied customer, a job well done, are a personal satisfaction that goes far beyond the mere economic result.

And we listen:  many of the innovations are born listening to customers and users in field tests we do in the world, in meetings at trade shows, and from the questions we receive on the phone or through the website.

Every day we try to do a little better, to improve, to find ways to get better results in less time.

The last thing we want is to impose rules, even if someone is needed, to our customers and apply them strictly. Because we know that against the requests we receive, often out there is a professional who uses the machine to work and we want the next machine he buys is Cifarelli. Because he is satisfied if he already has one or has heard of our service if he has a different brand.