Is it possible to buy directly at the factory?
No, we do not directly sell the machines at the factory. We want our customers to have the best service near the workplace
FAQ
Frequently asked questions and our answers
On line sales
Is it possible to buy online?
No, we do not sell machines online, in fact, we advise against buying online
Who is responsible for warranty work?
As per current legislation, the seller is responsible for the warranty, therefore the e-commerce site.
Spare parts and maintenance
I need to order spare parts. Where do I find the exploded?
In the support section of the site it is possible to view the exploded machine spare parts without any need for a password
Do I have to do maintenance. Where can I find the instructions?
For the most frequent maintenance and that can be done by the users there are many instructions on our Youtube channel
Mixture
What mixture should I use for Cifarelli machines?
2% using synthetic oil, 4% using mineral oil
Guarantees
How can I register the product warranty?
In many cases it is registered directly by the retailer, you can register it in the support section
How can I get the machine’s certificate of origin?
The support section contains the function of issuing the certificate of origin.